> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marketmaven.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Common questions about Market Maven, features, pricing, and market data access

Here are some common questions about Market Maven, organized by topic for easy navigation.

<AccordionGroup>
  <Accordion title="What is Market Maven?">
    Market Maven is a next-generation market intelligence platform for the
    Australian superannuation, life insurance, and financial advice sectors. We
    bring together expansive market insights to help you better understand
    industry dynamics, identify trends, and benchmark your performance against
    peers using interactive reports.
  </Accordion>

  <Accordion title="What markets does Market Maven cover?">
    We currently cover three major sectors in the Australian financial services
    industry: Superannuation (including trustees, funds, members, assets,
    benefits, flows, contributions, fees, payments, products, and investments),
    Life Insurance (including insurers, premiums, policies, sales, lapses,
    claims, disputes, profit, revenue, expenses, assets, and capital), and
    Financial Advice (including advisers, licensees, movements, entrants, exits,
    transfers, locations, qualifications, and associations).
  </Accordion>

  <Accordion title="How can Market Maven benefit my business?">
    Our platform helps you automate and expand your market intelligence,
    providing accurate and actionable insights that guide better
    decision-making. With interactive reports, market-specific Q\&A, and
    report personalisation, you can uncover new market opportunities, gain
    competitive intelligence, benchmark performance, identify trends before
    competitors, and make data-driven strategic decisions with confidence.
  </Accordion>

  <Accordion title="How up-to-date is the data on Market Maven?">
    Market Maven is committed to providing the most accurate, up-to-date
    information. We source our data from trusted regulatory bodies including
    APRA and ASIC, with supporting context from sources such as RBA and ABS
    where relevant. Refresh timing depends on each source's publication cadence
    and the report processing schedule.
  </Accordion>

  <Accordion title="How secure is my data with Market Maven?">
    We take data security seriously. Our platform is built using
    enterprise-grade infrastructure and we have implemented robust data
    governance measures. We do not collect organizational or personal data, and
    instead rely on trusted public and regulatory sources to drive insights.
    This reduces the need for organizations to share commercial data with us.
  </Accordion>
</AccordionGroup>

## Platform features

<AccordionGroup>
  <Accordion title="How does the AI Q&A feature work?">
    Our AI Q\&A functionality allows you to explore market data using natural
    language processing. You can ask complex questions in your own words, and
    the system provides interactive results with automatic visualizations.
    Results appear as report visuals where the underlying dataset supports
    the query, and you can use filters, tooltips, and drill actions for deeper
    analysis.
  </Accordion>

  <Accordion title="Can I export data and reports?">
    Yes! You can easily export your market analysis to Excel for deeper analysis
    and integration into corporate presentations and reports. Export support
    depends on the selected report visual. Use the report metadata and data
    source panels for source attribution and context.
  </Accordion>

  <Accordion title="What types of analytics are available?">
    Market Maven provides dynamic report visuals that react to your
    interactions, report-specific filters and slicers, saved views, favourites,
    source lookup, competitive benchmarking, trend analysis, and drill-up or
    drill-down functionality where supported.
  </Accordion>

  <Accordion title="How do I navigate the platform?">
    The platform features an intuitive dashboard with easy navigation between
    different markets and analytics tools. Interactive charts and filters let
    you explore data instantly, and you can customize your view based on your
    specific business needs.
  </Accordion>

  <Accordion title="What makes Market Maven different from traditional market research?">
    Unlike static reports and manual data collection, Market Maven provides
    faster strategic insights with interactive analysis, enhanced
    accuracy through automation, built-in transparency with visibility into data
    sources, modern intuitive tools that are easy to use,
    seamless integration for sharing insights, and cost-effective access to
    comprehensive market intelligence.
  </Accordion>
</AccordionGroup>

## Account and pricing

<AccordionGroup>
  <Accordion title="How does the pricing work?">
    Our pricing is based on the number of markets you wish to cover. While we do
    not offer a free account, we can provide trial access upon request so you
    can explore the features and data coverage of our platform. For
    comprehensive access, we provide paid plans that can be tailored to your
    specific needs. Contact us for detailed pricing information based on your
    requirements.
  </Accordion>

  <Accordion title="Can I get a trial or demo?">
    Yes! We offer trial access upon request so you can explore the platform's
    features and data coverage before committing to a subscription. You can also
    book a personalized demo to see how Market Maven can specifically benefit
    your business and use cases.
  </Accordion>

  <Accordion title="What's included in a Market Maven subscription?">
    Subscriptions include access to interactive reports for your selected
    sectors, market-specific Q\&A reports, saved views, favourite reports, data
    export where supported, secure account access, source metadata, and customer
    support.
  </Accordion>

  <Accordion title="Can I change my subscription or add markets later?">
    Yes, you can modify your subscription to add or remove market coverage based
    on your evolving business needs. Contact our support team to discuss
    subscription changes and we'll work with you to find the right plan
    configuration.
  </Accordion>

  <Accordion title="Is there a long-term contract required?">
    Our subscription plans are designed to be flexible to meet your business
    needs. Contact us to discuss contract terms and find an arrangement that
    works best for your organization.
  </Accordion>
</AccordionGroup>

## Technical support

<AccordionGroup>
  <Accordion title="Which web browsers are supported?">
    Market Maven is optimized for the latest versions of Google Chrome, Mozilla
    Firefox, Apple Safari, and Microsoft Edge. The platform is designed to work
    across modern desktop and mobile browsers. For the best experience, we
    recommend keeping your browser updated.
  </Accordion>

  <Accordion title="Do I need to install any software?">
    No installation required! Market Maven is a cloud-based platform that runs
    entirely in your web browser. Simply log in to your account and start
    analyzing market data immediately. This ensures you always have access to
    the latest features and data updates.
  </Accordion>

  <Accordion title="Can I access Market Maven on mobile devices?">
    Yes, you can access Market Maven from modern mobile browsers. Complex Power
    BI reports are most comfortable on larger screens, especially when using
    filters, drill actions, table view, or exports.
  </Accordion>

  <Accordion title="How do I get help if I encounter issues?">
    Our support team is ready to help! Contact us at
    [support@marketmaven.com.au](mailto:support@marketmaven.com.au) for
    technical assistance, questions about features, or help with your account.
    We also provide comprehensive documentation and tutorials to help you get
    the most out of the platform.
  </Accordion>

  <Accordion title="How can I provide feedback or suggest new features?">
    We value user feedback and continuously improve based on your input. Contact
    us at [support@marketmaven.com.au](mailto:support@marketmaven.com.au) to
    send suggestions, report issues, or request features. Your feedback helps us
    make Market Maven better for the entire financial services community.
  </Accordion>

  <Accordion title="Are there training resources available?">
    Yes! We provide comprehensive documentation, quick start guides, and feature
    tutorials to help you maximize your use of Market Maven. We can also arrange
    personalized training sessions for teams to ensure everyone can effectively
    leverage the platform's capabilities.
  </Accordion>
</AccordionGroup>