# Billing and Subscriptions Source: https://docs.marketmaven.com.au/account/billing Understand Market Maven's billing, payment options, and subscription management # Billing and Subscriptions Market Maven billing is managed through Stripe for individual and team subscriptions. ## Subscription Plans ### Market-Based Pricing Our pricing structure is based on the markets you need access to: **Single Market Plans:** * **Superannuation Only:** Focus on the super sector * **Life Insurance Only:** Dedicated life insurance insights * **Financial Advice Only:** Adviser and licensee analytics **Multi-Market Plans:** * **All Markets:** Complete access to all three sectors * **Individual or Team:** Plans are available for individuals and organisations ### Plan Features All plans include: * **Interactive Reports:** Market reports for your selected access * **AI-Powered Q\&A:** Market-specific natural language Q\&A reports * **Report Personalisation:** Saved views and favourite reports * **Data Export:** Summarised visual data export where supported * **Customer Support:** Email support ## Billing Options ### Payment Frequencies Choose the billing cycle that works for your business: **Monthly Billing:** * Pay month-to-month with no long-term commitment * Full flexibility to upgrade, downgrade, or cancel * Ideal for project-based or seasonal usage **Annual Billing:** * Save with upfront annual payment * Typically 15-20% discount compared to monthly * Budget-friendly for consistent long-term usage ### Payment Methods Self-serve plans are processed by Stripe: * Visa, Mastercard, American Express * Automatic renewal and easy management * Secure processing through Stripe ## Billing Management ### Subscription Changes Modify your subscription anytime: **Adding Markets:** * Complete the plan change through Stripe * Access updates after the subscription sync completes * Existing market access remains available while the change is processed **Removing Markets:** * Changes take effect at next billing cycle * Credit applied to future payments * Data access continues until cycle end **Plan Upgrades/Downgrades:** * New access becomes available after checkout or portal confirmation * Billing adjustments are handled by Stripe * Plan changes can apply immediately or at renewal depending on the billing portal action ### Invoice and Payment History Track your account finances: * **Invoice Downloads:** PDF invoices for all payments * **Payment History:** Complete transaction records * **Tax Information:** GST details for Australian businesses ### Failed Payments and Renewals If payment issues occur: 1. **Automatic Retry:** We retry failed payments several times 2. **Email Notifications:** Alerts about payment problems 3. **Grace Period:** Continued access during resolution 4. **Account Suspension:** After extended non-payment 5. **Reactivation:** Simple process once payment is resolved ## Pricing Transparency ### No Hidden Fees Our pricing is straightforward: * **No Setup Fees:** Start using after checkout and access sync * **No Usage Charges:** No per-query platform charges * **No Export Fees:** Export supported visual data without an extra export fee * **Clear Market Access:** Plans map to single-market or multi-market access ### Enterprise Pricing For large organizations: * **Team Plans:** Organisation-based access for groups * **Market Coverage:** Single-market or all-market plan options * **Support:** Contact us for onboarding and account requirements ## Refunds and Cancellations ### Money-Back Guarantee Contact support for cancellation, refund, or trial-extension questions. Refund eligibility depends on your subscription terms and the circumstances of the request. ### Cancellation Process Manage or cancel your subscription through the billing portal: 1. **Self-Service:** Open account or organisation billing 2. **Billing Portal:** Manage the subscription in Stripe 3. **Access Changes:** Access usually continues until the end of the paid billing period unless otherwise arranged 4. **Support:** Contact support if you need help with cancellation or account closure ### Data Retention After cancellation: * **Account Access:** Your account remains available unless you request deletion * **Saved Views:** Personal saved views remain tied to your account while retained * **Reactivation:** Subscribe again to restore market access ## Support ### Billing Support Get help with billing questions: * **Email Support:** [support@marketmaven.com.au](mailto:support@marketmaven.com.au) * **Help Documentation:** Self-service billing guides ### Account Recovery If you encounter access issues: * **Password Reset:** Automated password recovery * **Account Lockout:** Support team assistance * **Payment Updates:** Secure methods to update payment information * **Subscription Restoration:** Quick reactivation after payment resolution All billing is processed securely using industry-standard encryption and payment processing partners. Your financial information is never stored on our servers. To avoid service interruption, ensure your payment method is current and has sufficient funds available for renewal dates. # Managing Your Account Source: https://docs.marketmaven.com.au/account/managing-your-account Learn how to manage your Market Maven account, subscription, and platform preferences # Managing Your Account Your Market Maven account gives you access to powerful market intelligence tools and personalized settings. Here's how to manage your account effectively. ## Account Dashboard ### Overview Your account dashboard provides quick access to: * **Subscription Status:** Current plan and market access * **Recent Activity:** Recently viewed and saved reports * **Account Settings:** Personal preferences and security options ### Profile Information Manage your personal details: * **Contact Information:** Email and profile details managed through Clerk * **Security Settings:** Password and session management through Clerk ## Subscription Management ### Current Plan View and modify your subscription: * **Active Markets:** Currently accessible sectors * **Billing Information:** Payment method and billing history * **Renewal Date:** Next billing cycle information ### Plan Changes Modify your subscription as your needs evolve: * **Add Markets:** Expand access to additional sectors * **Upgrade/Downgrade:** Change subscription tiers * **Billing Frequency:** Switch between monthly and annual billing * **Team Plans:** Manage organisation-based access where applicable ### Payment Management Handle billing and payments: * **Payment Methods:** Add, remove, or update credit cards * **Billing Address:** Ensure accurate billing information * **Invoice History:** Download past invoices and receipts * **Auto-renewal:** Manage automatic subscription renewal ## Platform Preferences ### Report Personalisation Personalize your Market Maven experience: * **Favourite Reports:** Pin frequently accessed reports * **Saved Views:** Save saved report states for report-specific analysis * **Theme:** Use the platform theme where report embedding supports it ### Data Display Options Configure how data appears: * **Report Filters:** Use report-level filters and slicers to select dates, entities, and segments * **Report Formatting:** Use each report's built-in visual settings and display options where available * **Exports:** Export summarised visual data where supported ## Security and Privacy ### Account Security Protect your account with strong security measures: * **Strong Passwords:** Use complex, unique passwords * **Session Management:** Monitor active login sessions ### Data Privacy Understand how your data is handled: * **Data Usage:** What information we collect and why * **Sharing Policies:** We never share your data with third parties * **Data Retention:** How long we keep your information * **Access Rights:** Your rights to access and control your data ### Account Deletion If you need to close your account: * **Data Export:** Download your saved analyses before deletion * **Subscription Cancellation:** Cancel active subscriptions * **Permanent Deletion:** Complete removal of account and data * **Recovery Period:** Limited time to restore if needed ## Support and Assistance ### Getting Help Access support when you need it: * **Help Documentation:** Comprehensive guides and tutorials * **Email Support:** Direct assistance from our team ### Account Issues Common account-related issues and solutions: * **Login Problems:** Password reset and access recovery * **Billing Questions:** Payment and subscription inquiries * **Technical Issues:** Platform performance or functionality * **Data Questions:** Understanding reports and analytics ### Feedback and Suggestions Help us improve Market Maven: * **Feature Requests:** Suggest new functionality * **Bug Reports:** Report issues or problems * **User Experience:** Share feedback on platform usability * **Market Coverage:** Request additional data sources Contact our support team at [support@marketmaven.com.au](mailto:support@marketmaven.com.au) for any account-related questions or assistance. Regularly review your account settings and preferences to ensure you're getting the most out of Market Maven's capabilities. # Changelog Source: https://docs.marketmaven.com.au/changelog Stay up-to-date with the latest features, improvements, and enhancements for Market Maven. ### Next-generation market intelligence platform Market Maven officially launches as a market intelligence platform for Australian financial services, providing interactive reports across superannuation, life insurance, and financial advice sectors. * **Comprehensive Market Coverage:** Access to extensive data across all three major financial services sectors * **Interactive Reporting Reports:** Interactive dashboards powered by trusted regulatory sources * **AI-Powered Q\&A:** Natural language processing for instant market insights and automated visualizations * **Advanced Data Sources:** Source metadata from APRA, ASIC, RBA, ABS, and other public datasets where relevant * **Report Personalisation:** Saved views and favourite reports for recurring analysis * **Excel Integration:** Seamless data export capabilities for further analysis and presentations * **Enterprise Security:** Built on enterprise-grade infrastructure with robust data governance * **Modern Browser Access:** Platform access across modern desktop and mobile browsers ### Core functionality and user experience * **Interactive Dashboards:** Dynamic report visuals that respond to user interactions * **Market Segmentation:** Drill-down capabilities for detailed sector and sub-sector analysis * **Competitive Intelligence:** Comprehensive benchmarking tools for market positioning * **Trend Analysis:** Interactive analytics to identify patterns and compare market movements * **Data Integrity:** Transparent data sourcing with full visibility into analysis methodologies * **User Interface:** Intuitive, modern design optimized for financial services professionals ### Closed beta with select financial services partners * **Data Pipeline Development:** Established secure connections to regulatory data sources * **Analytics Engine:** Built report datasets and embedded analytics for complex market data * **User Testing:** Comprehensive testing with industry professionals to refine features * **Performance Optimization:** Platform optimization for handling large reports ### Company inception and initial development * **Vision Established:** Founded with the mission to transform market intelligence for Australian financial services * **Team Assembly:** Built core team of financial services and technology experts * **Initial Development:** Started development of next-generation market intelligence platform * **Regulatory Partnerships:** Established relationships with key data providers and regulatory bodies # Frequently asked questions Source: https://docs.marketmaven.com.au/faq Common questions about Market Maven, features, pricing, and market data access Here are some common questions about Market Maven, organized by topic for easy navigation. Market Maven is a next-generation market intelligence platform for the Australian superannuation, life insurance, and financial advice sectors. We bring together expansive market insights to help you better understand industry dynamics, identify trends, and benchmark your performance against peers using interactive reports. We currently cover three major sectors in the Australian financial services industry: Superannuation (including trustees, funds, members, assets, benefits, flows, contributions, fees, payments, products, and investments), Life Insurance (including insurers, premiums, policies, sales, lapses, claims, disputes, profit, revenue, expenses, assets, and capital), and Financial Advice (including advisers, licensees, movements, entrants, exits, transfers, locations, qualifications, and associations). Our platform helps you automate and expand your market intelligence, providing accurate and actionable insights that guide better decision-making. With interactive reports, market-specific Q\&A, and report personalisation, you can uncover new market opportunities, gain competitive intelligence, benchmark performance, identify trends before competitors, and make data-driven strategic decisions with confidence. Market Maven is committed to providing the most accurate, up-to-date information. We source our data from trusted regulatory bodies including APRA and ASIC, with supporting context from sources such as RBA and ABS where relevant. Refresh timing depends on each source's publication cadence and the report processing schedule. We take data security seriously. Our platform is built using enterprise-grade infrastructure and we have implemented robust data governance measures. We do not collect organizational or personal data, and instead rely on trusted public and regulatory sources to drive insights. This reduces the need for organizations to share commercial data with us. ## Platform features Our AI Q\&A functionality allows you to explore market data using natural language processing. You can ask complex questions in your own words, and the system provides interactive results with automatic visualizations. Results appear as report visuals where the underlying dataset supports the query, and you can use filters, tooltips, and drill actions for deeper analysis. Yes! You can easily export your market analysis to Excel for deeper analysis and integration into corporate presentations and reports. Export support depends on the selected report visual. Use the report metadata and data source panels for source attribution and context. Market Maven provides dynamic report visuals that react to your interactions, report-specific filters and slicers, saved views, favourites, source lookup, competitive benchmarking, trend analysis, and drill-up or drill-down functionality where supported. The platform features an intuitive dashboard with easy navigation between different markets and analytics tools. Interactive charts and filters let you explore data instantly, and you can customize your view based on your specific business needs. Unlike static reports and manual data collection, Market Maven provides faster strategic insights with interactive analysis, enhanced accuracy through automation, built-in transparency with visibility into data sources, modern intuitive tools that are easy to use, seamless integration for sharing insights, and cost-effective access to comprehensive market intelligence. ## Account and pricing Our pricing is based on the number of markets you wish to cover. While we do not offer a free account, we can provide trial access upon request so you can explore the features and data coverage of our platform. For comprehensive access, we provide paid plans that can be tailored to your specific needs. Contact us for detailed pricing information based on your requirements. Yes! We offer trial access upon request so you can explore the platform's features and data coverage before committing to a subscription. You can also book a personalized demo to see how Market Maven can specifically benefit your business and use cases. Subscriptions include access to interactive reports for your selected sectors, market-specific Q\&A reports, saved views, favourite reports, data export where supported, secure account access, source metadata, and customer support. Yes, you can modify your subscription to add or remove market coverage based on your evolving business needs. Contact our support team to discuss subscription changes and we'll work with you to find the right plan configuration. Our subscription plans are designed to be flexible to meet your business needs. Contact us to discuss contract terms and find an arrangement that works best for your organization. ## Technical support Market Maven is optimized for the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. The platform is designed to work across modern desktop and mobile browsers. For the best experience, we recommend keeping your browser updated. No installation required! Market Maven is a cloud-based platform that runs entirely in your web browser. Simply log in to your account and start analyzing market data immediately. This ensures you always have access to the latest features and data updates. Yes, you can access Market Maven from modern mobile browsers. Complex Power BI reports are most comfortable on larger screens, especially when using filters, drill actions, table view, or exports. Our support team is ready to help! Contact us at [support@marketmaven.com.au](mailto:support@marketmaven.com.au) for technical assistance, questions about features, or help with your account. We also provide comprehensive documentation and tutorials to help you get the most out of the platform. We value user feedback and continuously improve based on your input. Contact us at [support@marketmaven.com.au](mailto:support@marketmaven.com.au) to send suggestions, report issues, or request features. Your feedback helps us make Market Maven better for the entire financial services community. Yes! We provide comprehensive documentation, quick start guides, and feature tutorials to help you maximize your use of Market Maven. We can also arrange personalized training sessions for teams to ensure everyone can effectively leverage the platform's capabilities. # Analytics & AI Q&A Source: https://docs.marketmaven.com.au/features/analytics Discover how to use Market Maven's AI-powered analytics and natural language query features # Analytics & AI Q\&A Market Maven includes market-specific Q\&A reports. Use them to ask plain-English questions about linked market datasets and explore generated visual answers alongside the rest of the report catalogue. ## AI Q\&A Feature ### How It Works 1. **Open a Q\&A report:** Each market includes a Q\&A report in the catalogue 2. **Natural Language Input:** Type questions as you would ask a colleague 3. **Visual Answers:** Results appear as interactive visuals where the linked dataset supports the query 4. **Follow-up Exploration:** Use filters, tooltips, drill actions, and related report pages to investigate further ### Example Questions **Superannuation Queries:** * "What are the top 10 super funds by assets under management?" * "Show me member flow trends for retail funds over the past 5 years" * "Which funds have the lowest fees in the balanced category?" **Life Insurance Queries:** * "Compare lapse rates across major life insurers" * "What's the trend in individual protection premium growth?" * "Show claims ratios for income protection products" **Financial Advice Queries:** * "How many advisers left the industry in the last quarter?" * "Which regions have the highest adviser density?" * "Show me licensing trends for new entrants" ## Report Analytics ### Interactive Exploration Interactive reports help you identify patterns in large regulatory datasets: * **Trend Detection:** Spot emerging market movements * **Outlier Identification:** Highlight unusual patterns * **Correlation Analysis:** Understand relationships between variables ### Comparative Insights Use historical and entity-level data for market comparison: * **Market Share:** Compare relative scale across funds, insurers, licensees, and advisers * **Peer Comparison:** Benchmark similar organizations or products * **Movement Analysis:** Track changes across periods ### Benchmarking Tools Compare performance across the market: * **Peer Analysis:** See how entities stack up against competitors * **Market Positioning:** Understand relative market share * **Performance Ranking:** Identify leaders and laggards ## Best Practices Start with broad questions, then use the generated visual's filters, tooltips, drill options, and related report pages to narrow the analysis. Q\&A results depend on the fields, measures, and phrasing available in the underlying report dataset. Always validate important decisions against the report source context and your domain expertise. ## Tips for Better Results * **Be Specific:** Include time frames, entity names, or specific metrics * **Use Report Terms:** Match terminology from the report, data source, or glossary * **Explore Variations:** Try different phrasings if a visual does not appear * **Validate Context:** Check filters, source details, and data period before relying on an answer # Available Markets Source: https://docs.marketmaven.com.au/features/available-markets Explore the comprehensive market coverage available through Market Maven across Australian financial services # Available Markets Market Maven provides comprehensive coverage across three major sectors of the Australian financial services industry, sourced directly from trusted regulatory bodies. ## Superannuation Market ### Data Coverage Track the entire superannuation ecosystem with access to: **Fund-Level Data:** * Assets under management and growth trends * Member numbers and demographic analysis * Investment performance across asset classes * Fee structures and competitive positioning * Product offerings and insurance coverage **Industry Trends:** * Net flows and contribution patterns * Benefit payments and withdrawal trends * Regulatory compliance and governance metrics * Market concentration and competitive dynamics * ESG integration and sustainable investing trends **Key Metrics:** * Total system assets (\$3.5+ trillion) * 600+ superannuation funds * 16+ million member accounts * Investment returns across all asset classes * Fee and cost analysis ### Data Sources * **APRA Quarterly Superannuation Statistics** * **APRA Annual Superannuation Statistics** * **ATO Superannuation Statistics** * **ASIC Financial Services Register** ## Life Insurance Market ### Data Coverage Monitor comprehensive life insurance market dynamics: **Insurer Performance:** * Premium income and growth trends * Policy counts and distribution analysis * Claims experience and lapse rates * Profitability and capital adequacy * Market share and competitive positioning **Product Analysis:** * Individual vs group life coverage * Term life, TPD, and income protection trends * Product innovation and feature analysis * Distribution channel performance * Pricing and underwriting trends **Key Metrics:** * \$17+ billion in annual premiums * 25+ major life insurers * Millions of policies in force * Claims ratios and profitability metrics * Market concentration analysis ### Data Sources * **APRA Quarterly Life Insurance Statistics** * **APRA Annual Life Insurance Statistics** * **ASIC Financial Services Register** * **Life Insurance Claims Data** ## Financial Advice Market ### Data Coverage Understand the evolving financial advice landscape: **Adviser Population:** * Total adviser numbers and geographic distribution * New entrants and exits from the industry * Movements between licensees * Qualifications and experience analysis * Professional development tracking **Licensee Analysis:** * Licensee performance and adviser numbers * Business model analysis * Compliance and audit outcomes * Geographic reach and specialization * Market share and competitive dynamics **Key Metrics:** * 16,000+ financial advisers * 1,500+ licensees * Geographic distribution analysis * Qualification and experience trends * Industry movement patterns ### Data Sources * **ASIC Financial Adviser Register** * **ASIC Licensee Data** * **Professional Standards Authority Data** * **Industry Movement Tracking** ## Cross-Sector Analysis ### Integrated Insights Market Maven's unique value comes from integrated analysis across sectors: * **Customer Journey Mapping:** Track relationships between super, insurance, and advice * **Regulatory Impact Analysis:** Understand cross-sector regulatory effects * **Market Interconnections:** Analyze how changes in one sector affect others * **Competitive Landscape:** Multi-sector entity analysis ## Data Quality and Governance ### Trusted Sources All data comes from official regulatory bodies: * **APRA:** Prudential regulation data for super and life insurance * **ASIC:** Corporate and financial services regulation data * **RBA:** Economic and financial system data * **ABS:** National statistical data ### Data Integrity * **Source-Based Updates:** Reports refresh according to the cadence of their underlying regulatory sources * **Quality Assurance:** Rigorous data validation and cleansing processes * **Historical Accuracy:** Maintained historical datasets for trend analysis * **Transparent Methodology:** Clear documentation of data sources and calculations Experience comprehensive market coverage with a personalized demo Explore subscription options for single or multi-market access # Dashboard Overview Source: https://docs.marketmaven.com.au/features/dashboard Navigate the Market Maven dashboard and discover key features for market analysis # Dashboard Overview The Market Maven app is your central hub for accessing market intelligence across the Australian financial services industry. It combines a report catalogue, market navigation, pricing, account management, and interactive reports. ## Main Dashboard Features ### Report Catalogue The report catalogue shows the reports available for each market: * **Superannuation:** Annual statistics, MySuper and Choice products, financial profile and performance, flows, fees, investments, membership, payments, Q\&A, and more * **Life Insurance:** Premium, new business, lapse, claims, disputes, capital, assets, expenses, profit, revenue, and Q\&A * **Financial Advice:** Adviser and licensee overviews, adviser and licensee explorers, and Q\&A ### Interactive Reports Reports are embedded in Market Maven and support rich interactions where available: * **Dynamic visuals:** Select data points to cross-filter related visuals * **Tooltips:** Hover for contextual detail and comparative information * **Filters and slicers:** Narrow analysis by entity, period, segment, product, geography, or other report-specific fields * **Drill up and drill down:** Move between hierarchy levels in supported visuals * **Focus mode and table view:** Isolate a visual or inspect its underlying table * **Copy and export:** Copy selected values or export summarised visual data ### Quick Actions Access frequently used features directly from the dashboard: * **AI Q\&A:** Ask questions in natural language * **Saved Views:** Save useful report filter and page states * **Favourites:** Pin commonly used reports * **Reset View:** Reload a report back to its default state * **Data Sources:** Review source details, glossary links, update cadence, and data period context ## Navigation ### Left Sidebar * **Markets:** Access sector-specific data * **Reports:** Open the report catalogue and interactive reports * **Pricing:** Compare individual, team, single-market, and multi-market plans * **Account:** Manage account billing and settings * **Organisation:** Manage organisation settings when an organisation is active ### Top Navigation * **Command search:** Quickly find reports and navigation items * **User menu:** Account settings and support * **Organisation switcher:** Switch organisation context where applicable ## Customization Personalize your dashboard experience: * **Favourite Reports:** Mark commonly used reports for easier access * **Saved Views:** Save saved report states for report-specific analysis * **Report Themes:** Embedded reports adapt to the platform theme where supported Market Maven shows report metadata and source timing so you can understand the freshness and coverage period of each report. # Data Sources Source: https://docs.marketmaven.com.au/features/data-sources Learn about Market Maven's trusted data sources and how we ensure data quality and accuracy # Data Sources Market Maven's comprehensive market intelligence is built on trusted, authoritative data sources from Australian regulatory bodies and government agencies. ## Primary Data Sources ### Australian Prudential Regulation Authority (APRA) The primary regulator for superannuation and life insurance: **Superannuation Data:** * Quarterly Superannuation Performance Statistics * Annual Superannuation Bulletin * Superannuation Fund-Level Return Statistics * Member Account and Benefit Statistics * Investment Performance and Asset Allocation * Fee and Cost Information **Life Insurance Data:** * Quarterly Life Insurance Performance Statistics * Annual Life Insurance Bulletin * Premium and Policy Statistics * Claims and Lapse Rate Analysis * Capital Adequacy and Solvency Information * Product and Distribution Analysis **Data Quality:** * Regulatory reporting requirements ensure completeness * Standardized formats across all reporting entities * Regular validation and quality assurance processes * Historical data consistency maintained ### Australian Securities and Investments Commission (ASIC) Financial services regulation and oversight: **Financial Adviser Register:** * Individual adviser details and qualifications * Licensee information and relationships * Authorisation and restriction details * Professional year and experience data * Education and training requirements **Company and Licensee Data:** * Australian Financial Services Licence details * Entity relationships and ownership structures * Compliance and enforcement actions * Business structure and operations **Data Characteristics:** * Real-time updates as registrations change * Comprehensive historical tracking * Public disclosure requirements ensure transparency * Regular compliance audits maintain accuracy ### Reserve Bank of Australia (RBA) Australia's central bank providing economic context: **Financial System Data:** * Interest rate trends and monetary policy * Economic indicators and financial stability metrics * Banking sector performance and regulation * International financial market connections **Statistical Information:** * Macroeconomic data relevant to financial services * Consumer and business confidence measures * Inflation and economic growth indicators * Financial market depth and liquidity measures ### Australian Bureau of Statistics (ABS) National statistical agency providing demographic and economic data: **Population and Demographics:** * Age distribution and retirement planning implications * Income and wealth statistics * Employment and industry trends * Geographic distribution and urbanization **Economic Statistics:** * Gross Domestic Product and economic growth * Consumer price indices and inflation * Business investment and economic activity * International trade and economic connections ## Data Integration and Processing ### Data Collection Automated systems ensure timely and accurate data acquisition: **Frequent Updates:** * ASIC register changes and new registrations when source updates are available * Market-moving announcements and disclosures where captured by the relevant source * Regulatory updates and policy changes where captured by the relevant source * Economic indicators and market data where used for report context **Quarterly Updates:** * APRA statistical releases and performance data * Comprehensive industry analysis and trends * Cross-sector comparative analysis * Regulatory compliance and enforcement updates **Annual Updates:** * Comprehensive industry bulletins and reports * Long-term trend analysis and historical comparisons * Strategic market assessment and outlook * Regulatory policy reviews and changes ### Data Quality Assurance Rigorous processes ensure data reliability: **Validation Procedures:** * Source authentication and verification * Cross-referencing across multiple data sources * Historical consistency checks and trend validation * Statistical outlier detection and investigation **Quality Controls:** * Automated data quality monitoring * Manual review of significant changes or anomalies * Regular reconciliation with official publications * Continuous improvement of data processes **Error Handling:** * Transparent reporting of data limitations * Clear documentation of methodological changes * Proactive communication of data issues * Rapid correction and update procedures ## Data Governance ### Privacy and Security Protecting data integrity and user privacy: **Data Security:** * Enterprise-grade infrastructure and security measures * Encrypted data transmission and storage * Access controls and authentication requirements * Regular security audits and compliance reviews **Privacy Protection:** * No collection of personal or confidential business data * Reliance on publicly available regulatory information * Transparent data usage and sharing policies * Compliance with Australian privacy legislation ### Regulatory Compliance Ensuring adherence to all relevant regulations: **Data Usage Rights:** * Appropriate licensing for regulatory data usage * Compliance with terms of use for government data * Respect for intellectual property and copyright * Regular review of usage permissions and requirements **Disclosure Requirements:** * Clear attribution of data sources * Transparent methodology documentation * Appropriate disclaimers and limitations * Regular updates to terms and conditions ## Data Transparency ### Methodology Documentation Clear explanation of data handling and analysis: **Data Processing:** * Standardization and normalization procedures * Calculation methodologies for derived metrics * Aggregation and consolidation approaches * Historical data handling and adjustments **Analysis Framework:** * Statistical methods and analytical techniques * Peer grouping and comparative analysis approaches * Trend analysis methodologies * Quality scoring and reliability indicators ### Source Attribution Complete transparency about data origins: **Clear Labeling:** * Source identification for all data points * Time stamps and update frequencies * Data quality indicators and confidence levels * Methodology notes and calculation details **Version Control:** * Tracking of data updates and revisions * Historical version availability for research * Change logs and update records where available * Rollback capabilities for data corrections ## Data Coverage and Limitations ### Comprehensive Coverage Understanding what's included: **Geographic Scope:** * Complete coverage of Australian financial services * Limited international data for context * State and territory level detail where available * Urban and regional market differentiation **Temporal Coverage:** * Historical data from regulatory inception * Regular updates maintaining currency * Long-term trend analysis capabilities * Seasonal and cyclical pattern identification ### Known Limitations Transparent about data constraints: **Regulatory Delays:** * Some data released with regulatory reporting lags * Quarterly data available 6-8 weeks after period end * Annual data may take 3-4 months for completion * Real-time data limited to registration changes **Data Gaps:** * Private market data generally not available * Some historical data may have limited availability * Cross-sector data integration challenges * International comparison data limitations Market Maven's data foundation represents the most comprehensive collection of Australian financial services regulatory data available, providing unparalleled insights into market dynamics and competitive positioning. While our data sources are authoritative and comprehensive, users should always consider data limitations and update frequencies when making strategic decisions. # Market Insights Source: https://docs.marketmaven.com.au/features/market-insights Access comprehensive market intelligence and competitive analysis across Australian financial services # Market Insights Market Maven provides deep market intelligence to help you understand industry dynamics, competitive positioning, and emerging opportunities across Australian financial services. ## Comprehensive Market Coverage ### Superannuation Market Track the entire superannuation ecosystem with insights into: * **Fund Performance:** Assets, returns, member satisfaction * **Member Flows:** Contributions, rollovers, benefit payments * **Product Analysis:** Investment options, insurance coverage, fee structures * **Regulatory Impact:** Changes in legislation and compliance requirements ### Life Insurance Market Monitor key indicators across the life insurance sector: * **Premium Trends:** Individual and group product performance * **Policy Analytics:** New business, lapses, claims experience * **Market Concentration:** Understanding of major players and market share * **Profitability Metrics:** Revenue, expenses, capital adequacy ### Financial Advice Market Understand the evolving advice landscape: * **Adviser Population:** Numbers, movements, geographic distribution * **Licensing Trends:** New entrants, exits, transfers between licensees * **Professional Standards:** Qualifications, experience, ongoing education * **Business Models:** Employment vs self-employed, practice ownership ## Competitive Intelligence ### Market Share Analysis Understand how entities stack up against competitors: * **Growth Trajectories:** Track market share changes over time * **Competitive Positioning:** Identify leaders, challengers, and emerging players * **Market Dynamics:** Spot shifting competitive landscapes ### Performance Benchmarking Compare key metrics across the market: * **Efficiency Ratios:** Operational and cost efficiency measures * **Customer Metrics:** Retention, satisfaction, growth rates * **Financial Performance:** Profitability, return on assets, capital utilization ## Trend Analysis ### Emerging Patterns Identify significant market movements before they become mainstream: * **Product Innovation:** New offerings and feature trends * **Channel Evolution:** Distribution and service delivery changes * **Regulatory Response:** Market adaptation to new requirements ### Historical Context Understand current market conditions in historical perspective: * **Long-term Trends:** Multi-year patterns and cycles * **Market Events:** Impact of significant industry developments * **Seasonal Patterns:** Regular variations and their implications ## Strategic Applications Use market insights for long-term strategic planning and resource allocation decisions Monitor competitors and identify gaps in the market for new opportunities Understand market risks and develop appropriate mitigation strategies Support investment and acquisition decisions with comprehensive market data All insights are backed by data from trusted regulatory sources including APRA, ASIC, RBA, and ABS, ensuring accuracy and reliability for strategic decision-making. # Report Types Source: https://docs.marketmaven.com.au/features/report-types Understand the different types of reports and analyses available in Market Maven # Report Types Market Maven offers 34 active reports across Australian superannuation, life insurance, and financial advice. Reports are organised by market, source, topic, and use case. ## Standard Reports ### Market Overview Reports High-level summaries providing broad market perspective: **Superannuation Market Overview:** * Total system assets and growth trends * Fund type breakdown (retail, industry, corporate, public sector) * Member distribution and demographic analysis * Investment allocation across asset classes **Life Insurance Market Overview:** * Total premium volumes and market size * Product type analysis (individual vs group) * Insurer market share and concentration * Claims experience and profitability trends **Financial Advice Market Overview:** * Total adviser population and geographic distribution * Licensee landscape and market structure * Adviser movements and industry flows * Qualification and experience profiles ### Performance Analytics Deep-dive analysis of performance metrics: **Fund Performance Reports:** * Investment returns across asset classes and time periods * Risk-adjusted performance metrics * Peer comparison and ranking analysis * Fee impact on member outcomes **Insurer Performance Reports:** * Premium growth and market share trends * Claims ratios and underwriting performance * Profitability and capital adequacy metrics * Product-specific performance analysis **Adviser Performance Reports:** * Practice size and client base analysis * Revenue and productivity metrics * Geographic performance variations * Professional development tracking ## Interactive Reports ### Dynamic Reports Interactive reporting with: * **Source Updates:** Report data refreshes when the underlying regulatory source is updated and processed * **Interactive Filtering:** Drill down by entity, time period, or criteria * **Saved Views:** Personal report bookmarks for useful filter and page states * **Export Options:** Download summarised visual data where supported ### Trend Analysis Reports Identify patterns and movements over time: * **Growth Trajectories:** Multi-year trend analysis * **Seasonal Patterns:** Cyclical variations and their causes * **Market Cycles:** Long-term industry patterns * **Comparative Trends:** Cross-entity and cross-sector analysis ### Competitive Intelligence Understand competitive positioning: * **Market Share Analysis:** Entity positioning and movements * **Peer Comparison:** Benchmarking against similar organizations * **Strategic Positioning:** Competitive advantages and challenges * **Market Opportunity:** Gap analysis and growth opportunities ## Specialized Reports ### Source-Specific Analysis Understand official regulatory datasets in a report-friendly format: * **APRA Superannuation:** Annual fund-level statistics, MySuper and Choice heatmaps, annual bulletins, quarterly performance, product, fee, flow, investment, and member datasets * **APRA Life Insurance:** Quarterly performance, institution-level statistics, and claims and disputes datasets * **ASIC Financial Advice:** Adviser and licensee register datasets ### Product Analysis Reports Deep insights into products and services: **Superannuation Products:** * Investment option performance and popularity * Insurance coverage and claims experience * Fee structures and competitive positioning * Member satisfaction and retention **Life Insurance Products:** * Product design trends and innovation * Pricing and underwriting changes * Distribution channel effectiveness * Claims management and customer experience **Advice Services:** * Service models and delivery methods * Fee structures and pricing trends * Client demographics and needs * Technology adoption and digital services ### Geographic Analysis Understand regional variations and opportunities: * **State and Territory Analysis:** Regional market characteristics * **Metropolitan vs Regional:** Urban and rural market differences * **Growth Corridors:** High-growth geographic areas * **Market Penetration:** Coverage and opportunity analysis ## Personalised Reports ### Personalised Analysis Use embedded report controls to focus reports on your needs: **Saved Views:** * Save useful filter, slicer, and page states * Return to a report state without rebuilding the view * Rename and delete saved views as your workflow changes **Report Filters:** * Filter by source-specific periods such as week, quarter, half-year, or financial year * Filter by entities such as funds, insurers, advisers, licensees, products, channels, or states * Use drill up/down and focus mode to move between summary and detail **Entity-Level Reports:** * Focus on specific organizations or competitors * Track particular funds, insurers, or licensees * Benchmark against chosen peer groups ## Report Formats and Delivery ### Interactive Online Reports Access reports directly in the platform: * **Interactive Reporting:** Click, filter, drill, focus, view as table, copy, and export where supported * **Report Metadata:** Review update cadence, source summary, data grain, metric topics, and use cases * **Source Lookup:** Open source details, glossary links, integration notes, licences, and source URLs * **Personalisation:** Favourite reports and save personal report views ### Downloadable Formats Export reports for offline use: **Summarised Visual Data:** * Export summarised data from supported report visuals * Copy selected values or exported visual data to the clipboard * Use the downloaded data in Excel or another spreadsheet tool * Confirm source context in the report metadata and data source panels Contact our team with report access or source questions Explore examples of Market Maven's reporting capabilities # Reports Access Source: https://docs.marketmaven.com.au/features/reports-access Learn how to access and navigate Market Maven's comprehensive reporting dashboard # Reports Access Market Maven provides access to interactive reports across your subscribed sectors. The report catalogue is designed to help you move quickly from a market question to an interactive report with the right source context. ## Accessing Reports Once logged into your Market Maven account, you can access reports through: * **Dashboard Overview:** High-level insights and key metrics across all markets * **Sector-Specific Reports:** Detailed analysis for Superannuation, Life Insurance, or Financial Advice * **Q\&A Reports:** Natural-language exploration for each market ## Report Types ### Source and Market Reports Open source-specific and topic-specific reports covering market share, growth trends, customer outcomes, product performance, financial profile, and competitive positioning. ### Performance Analytics Deep-dive into performance metrics with report-level filters, slicers, time periods, and comparison tools. ### Explorer Reports Use adviser, licensee, product, fund, insurer, and other entity-level explorer views where available for detailed research. ## Interactive Features All reports feature: * **Dynamic Visuals:** Select visuals to cross-filter related charts and tables * **Visual Tooltips:** Hover over data points for extra context * **Filtering:** Filter by report-specific fields such as period, entity, product, channel, state, benefit, or segment * **Drill Up and Drill Down:** Navigate supported hierarchies from summary to detail and back * **Copy and Export:** Copy selected values, copy visual data, or export summarised visual data where supported * **View as Table:** Inspect visual data in tabular form where the report allows it * **Focus Mode:** Expand a visual for closer review * **Saved Views:** Save personal report states and return to them later * **Favourites:** Mark frequently used reports * **Data Sources:** Review source publishers, publications, glossary links, licences, update cadence, last updated date, and data period end where available Use the search functionality to quickly find specific reports or metrics across all available data. # Subscription Management Source: https://docs.marketmaven.com.au/features/subscription-management Manage your Market Maven subscription, billing, and access to different market sectors # Subscription Management Market Maven offers flexible individual and team subscription plans, with access to single markets or all available markets. ## Subscription Plans ### Market-Based Pricing Our pricing is structured around the markets you need: * **Single Market Access:** Focus on one sector (Superannuation, Life Insurance, or Financial Advice) * **Multi-Market Access:** Access all three sectors from one plan * **Individual or Team Access:** Subscribe for yourself or through an organisation ### What's Included All subscriptions include: * **Interactive Reports:** Market reports for your selected access * **AI-Powered Q\&A:** Market-specific natural language Q\&A reports * **Report Personalisation:** Saved views and favourite reports * **Data Export:** Summarised visual data export where supported * **Customer Support:** Access to our expert support team ## Managing Your Subscription ### Account Dashboard Access your subscription details through your account dashboard: * **Current Plan:** View your active market access * **Billing History:** Review past payments and invoices * **Plan Upgrades:** Add or modify market access ### Adding Markets Expand your market coverage at any time: 1. **Login to Your Account:** Access your subscription management page 2. **Select Additional Markets:** Choose from available sectors 3. **Checkout or Portal:** Complete the change through Stripe 4. **Access Sync:** Your account or organisation access updates after the subscription sync completes ### Billing and Payments #### Payment Methods Payments are processed through Stripe. Self-serve checkout supports: * **Credit Cards:** Visa, Mastercard, American Express #### Billing Cycles Choose from flexible billing options: * **Monthly Billing:** Pay month-to-month with no long-term commitment * **Annual Billing:** Save with upfront annual payments Team plans are associated with a Clerk organisation and can be managed from the organisation billing area. ## Trial Access ### Free Trial New users can request trial access to explore the platform: * **Full Feature Access:** Experience all platform capabilities * **Limited Duration:** Typically 7-14 days depending on your needs * **No Commitment:** No payment required during trial period * **Support Included:** Full customer support during trial ### Demo Sessions For teams and organizations: * **Personalized Demos:** Tailored to your specific use cases * **Team Training:** Group sessions for platform onboarding * **Custom Scenarios:** Explore your specific market questions * **Implementation Planning:** Guidance on integrating Market Maven into your workflow ## Enterprise Solutions ### Custom Arrangements For larger organizations, contact us to discuss team access, onboarding, support needs, and market coverage. Contact our team at [sales@marketmaven.com.au](mailto:sales@marketmaven.com.au) to discuss organization requirements and custom pricing arrangements. Start with a single market to understand the platform's value, then expand to additional sectors as your needs grow. # Introduction Source: https://docs.marketmaven.com.au/introduction Learn about Market Maven, the next-generation market intelligence platform for Australian superannuation, life insurance, and financial advice sectors Welcome to Market Maven, the next-generation market intelligence platform for the Australian financial services industry. This guide explains how to access interactive market reports, explore trends, and make data-driven decisions across superannuation, life insurance, and financial advice sectors. ## What is Market Maven? Market Maven is a market intelligence platform that transforms how financial services professionals analyse Australian market data. Instead of manually collecting and sorting through fragmented regulatory publications, Market Maven provides interactive reports built from trusted sources including APRA and ASIC, with supporting context from RBA, ABS, and other public datasets where relevant. Market Maven brings together millions of market data points to help you understand industry dynamics, identify trends, and benchmark market participants using interactive reports. ## What markets does Market Maven cover? Market Maven provides comprehensive coverage across three major sectors of the Australian financial services industry: Track trustees, funds, members, assets, benefits, flows, contributions, fees, payments, products, and investments across the entire super market. Monitor insurers, premiums, policies, sales, lapses, claims, disputes, profit, revenue, expenses, assets, and capital across the life insurance sector. Understand the shifting landscape with insights on advisers, licensees, movements, entrants, exits, transfers, locations, qualifications, and associations. ## Key features Access dynamic, interactive report visuals that react to your selections. Filter, drill up and down through hierarchies, view visuals as tables, use focus mode, and explore millions of market data points without leaving the report. Reports include source metadata, update cadence, and data period details where available. Ask questions about market data in natural language and get instant, interactive answers with automatic visualizations. Use natural language like "What are the top 10 super funds by assets?" for best results. Save report views, favourite frequently used reports, reset report state, and return to the filters and pages that matter most to your workflow. Explore 34 active reports across superannuation, life insurance, and financial advice, including source-specific reports, entity-level explorers, performance views, customer outcome reports, and Q\&A reports. Market Maven helps you identify patterns and opportunities, but users should still validate insights against the underlying source context and their own domain expertise. Export summarised visual data from report visuals for deeper analysis and integration into spreadsheets, presentations, and internal reporting. Share curated insights quickly to make data-driven business decisions with confidence. All data comes directly from Australian regulatory bodies including APRA, ASIC, RBA, and ABS through secure data feeds. Strong data governance ensures you can have confidence in your market insights and decisions. ## Getting started Complete walkthrough from signing up to accessing your first market insights in under 5 minutes. Learn about the platform interface, navigation, and key features to maximize your productivity. Discover the comprehensive market data available across superannuation, life insurance, and financial advice sectors. # Quick start guide Source: https://docs.marketmaven.com.au/quickstart Get up and running with Market Maven in under 5 minutes. Learn how to access market data, explore insights, and create your first analysis This guide will walk you through accessing Market Maven and exploring your first market insights. You'll be analyzing Australian financial market data in under 5 minutes. Navigate to the [Sign Up](https://app.marketmaven.com.au/sign-up) page to create your Market Maven account. Choose from our flexible pricing plans based on the markets you need to cover. Market Maven covers Superannuation, Life Insurance, and Financial Advice sectors. Once logged in, you'll land on the Market Maven app where you can browse markets, open reports, review pricing, and manage account or organisation access. Browse the active reports for your subscribed markets Filter, drill, focus, export, copy, and save views inside reports Ask questions in natural language in the market-specific Q\&A reports Review report source metadata, glossary links, and update cadence The platform is optimized for both desktop and mobile devices for analysis on the go. Start exploring market data by selecting one of your subscribed sectors. Each market provides comprehensive coverage of key metrics and trends. **Superannuation insights:** * Fund performance and member flows * Asset allocation trends * Fee structures and competitiveness * Market share analysis **Life Insurance insights:** * Premium trends and policy data * Claims ratios and profitability * Market competition analysis * Product performance metrics **Financial Advice insights:** * Adviser movement and licensing trends * Geographic distribution analysis * Qualification and experience metrics * Practice ownership patterns Report update cadence depends on the source. Financial advice reports currently update weekly, many superannuation and life insurance reports update quarterly or annually, and some customer outcome datasets update biannually. Try the natural language Q\&A feature to get instant insights. Simply type questions like: * "What are the top 10 super funds by assets under management?" * "Show me life insurance lapse rates over the past 5 years" * "Which regions have the highest concentration of financial advisers?" The AI understands complex queries and automatically generates interactive visualizations for your answers. Results are generated in real-time, so you can explore follow-up questions immediately. Open a report and use report interactions to focus on the metrics that matter most to your business: * **Filter by time periods:** Weekly, quarterly, biannual, or annual perspectives depending on the source * **Segment analysis:** Drill up or down into specific market segments * **Comparative analysis:** Benchmark against competitors * **Saved views:** Save bookmarks so you can return to useful filter/page states Reports are embedded in Market Maven, so visual tooltips, filtering, focus mode, view-as-table, copy, and export options are available where the underlying visual supports them. Export your analysis for presentations and further analysis: * **Export data:** Download summarised visual data for spreadsheet analysis * **Copy data:** Copy selected values or visual data to your clipboard * **Share links:** Use the report toolbar to share the current report page * **Source context:** Use the data source panel to confirm source attribution Export availability depends on the report visual, your browser download settings, and the data permissions attached to the report. ## Next steps Learn about the platform interface and navigation features. Explore comprehensive data across superannuation, life insurance, and financial advice. Learn how to manage your subscription and access additional markets. Find solutions to common issues and get help when needed. # Feedback Source: https://docs.marketmaven.com.au/support/feedback Learn how to share feedback, suggest features, and help improve Market Maven # Providing Feedback Your feedback is essential to making Market Maven better. We actively listen to our users and regularly implement suggestions to improve the platform. ## Ways to Provide Feedback ### Email Feedback Send detailed feedback directly to our team: * **General feedback:** [feedback@marketmaven.com.au](mailto:feedback@marketmaven.com.au) * **Feature requests:** [features@marketmaven.com.au](mailto:features@marketmaven.com.au) * **Bug reports:** [bugs@marketmaven.com.au](mailto:bugs@marketmaven.com.au) * **Data requests:** [data@marketmaven.com.au](mailto:data@marketmaven.com.au) ### In-Platform Feedback Use built-in feedback tools: * **Feedback widget:** Click the feedback button in the platform * **Quick surveys:** Respond to occasional short surveys * **Feature voting:** Vote on proposed features and improvements * **Usage analytics:** Help us understand how you use the platform ### Support Context When reporting an issue or suggestion, include enough context for us to reproduce it: * **Report details:** Market, report name, page, filters, and selected visual * **Browser details:** Browser, device, and screen size * **Screenshots:** Show exactly what you are seeing where possible * **Timing:** Date and time when the issue occurred ## Types of Feedback We Value ### Feature Requests Help us prioritize new functionality: **Data and Analytics:** * New data sources or metrics * Additional analysis capabilities * Enhanced visualization options * Advanced filtering and segmentation **User Experience:** * Interface improvements * Navigation enhancements * Mobile experience upgrades * Accessibility improvements **Integration and Export:** * New export formats * Source coverage requests * Third-party integrations * Report personalisation features ### Bug Reports Help us maintain platform quality: **When reporting bugs, include:** * Detailed steps to reproduce the issue * Browser and device information * Screenshots or error messages * Expected vs actual behavior * Date and time when issue occurred **Types of bugs to report:** * Data display errors * Chart or visualization problems * Export or download issues * Performance problems * Mobile compatibility issues ### User Experience Feedback Share your experience using Market Maven: **Usability Insights:** * Confusing interface elements * Difficult-to-find features * Time-consuming workflows * Learning curve challenges **Content and Documentation:** * Missing or unclear help content * Gaps in training materials * Suggestions for better explanations * Ideas for tutorial improvements ## Feature Request Process ### Submission 1. **Submit your idea:** Use any of our feedback channels 2. **Provide details:** Explain the problem and proposed solution 3. **Include context:** Share your use case and business value 4. **Suggest priority:** Help us understand urgency and importance ### Evaluation Our team evaluates requests based on: * **User demand:** How many users would benefit * **Business impact:** Value to financial services professionals * **Technical feasibility:** Development complexity and resources * **Strategic alignment:** Fit with platform roadmap ### Implementation For approved features: * **Roadmap inclusion:** Features added to development schedule * **Progress updates:** Regular communication on development status * **Beta testing:** Early access for feedback providers * **Feature announcement:** Notification when feature goes live ## Feedback Response and Follow-up ### Acknowledgment We respond to all feedback: * **Email confirmation:** Acknowledgment within 24 hours * **Ticket creation:** Formal tracking for complex requests * **Initial assessment:** Preliminary evaluation within 1 week * **Regular updates:** Progress reports for ongoing items ### Status Tracking Stay informed about your feedback: * **Feedback portal:** Track status of your submissions * **Email updates:** Notifications about progress and decisions * **Feature announcements:** Learn when your suggestions go live * **Thank you credits:** Recognition for valuable contributions ### Community Involvement Join our feedback community: * **User advisory board:** Participate in platform direction * **Beta testing program:** Early access to new features * **Case studies:** Share success stories and use cases * **Referral program:** Help other organizations discover Market Maven ## Feedback Best Practices ### Effective Feature Requests **Be Specific:** * Clearly describe the desired functionality * Explain the business problem being solved * Provide examples of how you'd use the feature **Show Business Value:** * Quantify time savings or efficiency gains * Explain competitive advantages * Describe impact on decision-making **Consider Context:** * Explain your role and typical use cases * Provide industry context when relevant * Share how others might benefit ### Constructive Criticism **Focus on Problems:** * Identify specific pain points * Explain the impact on your workflow * Suggest potential solutions **Provide Examples:** * Use specific scenarios from your experience * Include screenshots when helpful * Reference similar tools or approaches you've seen **Balance Feedback:** * Acknowledge what works well * Prioritize the most important issues * Consider implementation complexity ## Feedback Impact ### Recent Improvements Examples of user-driven enhancements: * **Enhanced AI Q\&A:** Improved natural language understanding * **Mobile Optimization:** Better mobile browser experience * **Export Options:** Improvements to visual data export workflows * **Report Personalisation:** Saved views and favourite report improvements ### Upcoming Features Based on your feedback: * **Source Coverage:** Additional public or regulatory datasets * **Report Personalisation:** More ways to save and return to useful analysis states * **Report Interactions:** Improvements to filtering, drill, focus mode, and source lookup guidance * **Team Workflows:** Better support for organisation-based access Every piece of feedback is valuable, whether it's a simple suggestion or detailed feature request. We review all submissions and many user ideas become platform improvements. The most impactful feedback includes specific use cases and explains how the suggestion would improve your workflow or decision-making process. # Troubleshooting Source: https://docs.marketmaven.com.au/support/troubleshooting Find solutions to common issues and get help with Market Maven platform problems # Troubleshooting This guide helps you resolve common issues with Market Maven and get back to analyzing market data quickly. ## Common Platform Issues ### Login and Access Problems **Can't log in to your account?** 1. **Check your credentials:** Ensure email and password are correct 2. **Reset password:** Use the "Forgot Password" link on the login page 3. **Clear browser cache:** Delete stored login data and try again 4. **Check email verification:** Look for verification emails in spam folder 5. **Try incognito mode:** Test if browser extensions are causing issues **Account locked or suspended?** * **Payment issues:** Check if subscription payments are current * **Security concerns:** Contact support if you suspect unauthorized access * **Policy violations:** Review terms of service and contact support ### Data and Reports Issues **Reports not loading or showing errors?** 1. **Check internet connection:** Ensure stable connectivity 2. **Refresh the page:** Simple browser refresh often resolves issues 3. **Clear browser cache:** Remove stored data that might be outdated 4. **Try different browser:** Test with Chrome, Firefox, Safari, or Edge 5. **Disable ad blockers:** Some extensions can interfere with charts **Data appears outdated or incorrect?** * **Check update times:** Data refreshes according to each report's source cadence * **Verify date ranges:** Ensure you're looking at the correct time period * **Review filters:** Check if any filters are limiting the data displayed * **Contact support:** Report suspected data issues with specific details ### Export and Download Problems **Can't export data to Excel?** 1. **Check browser settings:** Allow downloads from marketmaven.com.au 2. **Disable pop-up blockers:** Temporarily disable for our site 3. **Try again from the visual menu:** Export support depends on the selected report visual 4. **Clear download folder:** Ensure sufficient disk space 5. **Check file permissions:** Verify write access to download location **Exported data is incomplete or formatted incorrectly?** * **Review export settings:** Check date ranges and filter selections * **Try smaller datasets:** Large exports might timeout * **Use different browsers:** Some browsers handle downloads differently * **Contact support:** Provide details about expected vs actual results ## Browser Compatibility ### Supported Browsers Market Maven works best with recent versions of: * **Google Chrome:** Version 90 or later (recommended) * **Mozilla Firefox:** Version 88 or later * **Apple Safari:** Version 14 or later * **Microsoft Edge:** Version 90 or later ### Browser Settings For optimal performance: * **Enable JavaScript:** Required for interactive features * **Allow cookies:** Necessary for login and preferences * **Enable local storage:** Used for session management * **Disable strict ad blockers:** May interfere with charts and data ### Mobile Browsers On mobile devices: * **Use native browsers:** Safari on iOS, Chrome on Android * **Avoid older browsers:** Update to latest versions * **Check data connectivity:** Ensure strong internet connection * **Portrait orientation:** Some features work better in portrait mode ## Performance Issues ### Slow Loading Times **Platform loading slowly?** 1. **Check internet speed:** Test connection with speed test tool 2. **Close unnecessary tabs:** Free up browser memory 3. **Restart browser:** Clear temporary files and memory 4. **Try off-peak hours:** Platform may be slower during high usage 5. **Contact ISP:** Check for connectivity issues with your provider **Large datasets taking too long?** * **Reduce date ranges:** Limit analysis to shorter time periods * **Use filters:** Narrow down data before running analysis * **Try smaller exports:** Break large exports into smaller chunks * **Try again later:** Some reports may take longer while the reporting capacity is starting or under load ### Chart and Visualization Issues **Charts not displaying correctly?** 1. **Update browser:** Ensure latest version with modern features 2. **Enable WebGL:** Required for some advanced visualizations 3. **Reduce complexity:** Simplify charts with too many data points 4. **Check graphics drivers:** Update if using hardware acceleration 5. **Try different chart types:** Some work better with specific datasets ## Error Messages ### Common Error Codes **403 Forbidden** * Your subscription may not include access to this data * Contact support to verify your plan includes the requested market **429 Too Many Requests** * You're making requests too quickly * Wait a few minutes before trying again * Consider reducing query frequency **500 Internal Server Error** * Temporary server issue * Wait a few minutes and try again * Contact support if problem persists **Network Error** * Check your internet connection * Try refreshing the page * Disable VPN if using one ### AI Q\&A Issues **AI not understanding questions?** * **Be more specific:** Include exact time periods and entity names * **Use proper terminology:** Stick to financial services language * **Try simpler questions:** Break complex queries into parts * **Check spelling:** Ensure correct spelling of entity names **No results for valid questions?** * **Verify market access:** Ensure your subscription includes the relevant market * **Check data availability:** Some data may not exist for requested time periods * **Rephrase question:** Try alternative wording or approach * **Contact support:** Report questions that should work but don't ## Getting Additional Help ### Self-Service Resources * **Help Documentation:** Comprehensive guides and tutorials * **Video Tutorials:** Step-by-step visual instructions * **FAQ Section:** Common questions and answers * **Feature Updates:** Information about new capabilities ### Contact Support **Email Support:** * General inquiries: [support@marketmaven.com.au](mailto:support@marketmaven.com.au) * Technical issues: [technical@marketmaven.com.au](mailto:technical@marketmaven.com.au) * Billing questions: [billing@marketmaven.com.au](mailto:billing@marketmaven.com.au) **When contacting support, include:** * Detailed description of the issue * Steps you've already tried * Browser and device information * Screenshots or error messages * Your account email address **Response Times:** * General inquiries: Within 24 hours * Technical issues: Within 4-8 hours * Urgent issues: Within 2 hours * Account and billing issues: Response times vary by issue complexity Most issues can be resolved quickly with basic troubleshooting steps. If problems persist, our support team is ready to help with personalized assistance. Keep your browser updated and bookmark this troubleshooting guide for quick reference when issues arise.