> ## Documentation Index
> Fetch the complete documentation index at: https://docs.marketmaven.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Find solutions to common issues and get help with Market Maven platform problems

# Troubleshooting

This guide helps you resolve common issues with Market Maven and get back to analyzing market data quickly.

## Common Platform Issues

### Login and Access Problems

**Can't log in to your account?**

1. **Check your credentials:** Ensure email and password are correct
2. **Reset password:** Use the "Forgot Password" link on the login page
3. **Clear browser cache:** Delete stored login data and try again
4. **Check email verification:** Look for verification emails in spam folder
5. **Try incognito mode:** Test if browser extensions are causing issues

**Account locked or suspended?**

* **Payment issues:** Check if subscription payments are current
* **Security concerns:** Contact support if you suspect unauthorized access
* **Policy violations:** Review terms of service and contact support

### Data and Reports Issues

**Reports not loading or showing errors?**

1. **Check internet connection:** Ensure stable connectivity
2. **Refresh the page:** Simple browser refresh often resolves issues
3. **Clear browser cache:** Remove stored data that might be outdated
4. **Try different browser:** Test with Chrome, Firefox, Safari, or Edge
5. **Disable ad blockers:** Some extensions can interfere with charts

**Data appears outdated or incorrect?**

* **Check update times:** Data refreshes according to each report's source cadence
* **Verify date ranges:** Ensure you're looking at the correct time period
* **Review filters:** Check if any filters are limiting the data displayed
* **Contact support:** Report suspected data issues with specific details

### Export and Download Problems

**Can't export data to Excel?**

1. **Check browser settings:** Allow downloads from marketmaven.com.au
2. **Disable pop-up blockers:** Temporarily disable for our site
3. **Try again from the visual menu:** Export support depends on the selected report visual
4. **Clear download folder:** Ensure sufficient disk space
5. **Check file permissions:** Verify write access to download location

**Exported data is incomplete or formatted incorrectly?**

* **Review export settings:** Check date ranges and filter selections
* **Try smaller datasets:** Large exports might timeout
* **Use different browsers:** Some browsers handle downloads differently
* **Contact support:** Provide details about expected vs actual results

## Browser Compatibility

### Supported Browsers

Market Maven works best with recent versions of:

* **Google Chrome:** Version 90 or later (recommended)
* **Mozilla Firefox:** Version 88 or later
* **Apple Safari:** Version 14 or later
* **Microsoft Edge:** Version 90 or later

### Browser Settings

For optimal performance:

* **Enable JavaScript:** Required for interactive features
* **Allow cookies:** Necessary for login and preferences
* **Enable local storage:** Used for session management
* **Disable strict ad blockers:** May interfere with charts and data

### Mobile Browsers

On mobile devices:

* **Use native browsers:** Safari on iOS, Chrome on Android
* **Avoid older browsers:** Update to latest versions
* **Check data connectivity:** Ensure strong internet connection
* **Portrait orientation:** Some features work better in portrait mode

## Performance Issues

### Slow Loading Times

**Platform loading slowly?**

1. **Check internet speed:** Test connection with speed test tool
2. **Close unnecessary tabs:** Free up browser memory
3. **Restart browser:** Clear temporary files and memory
4. **Try off-peak hours:** Platform may be slower during high usage
5. **Contact ISP:** Check for connectivity issues with your provider

**Large datasets taking too long?**

* **Reduce date ranges:** Limit analysis to shorter time periods
* **Use filters:** Narrow down data before running analysis
* **Try smaller exports:** Break large exports into smaller chunks
* **Try again later:** Some reports may take longer while the reporting capacity is starting or under load

### Chart and Visualization Issues

**Charts not displaying correctly?**

1. **Update browser:** Ensure latest version with modern features
2. **Enable WebGL:** Required for some advanced visualizations
3. **Reduce complexity:** Simplify charts with too many data points
4. **Check graphics drivers:** Update if using hardware acceleration
5. **Try different chart types:** Some work better with specific datasets

## Error Messages

### Common Error Codes

**403 Forbidden**

* Your subscription may not include access to this data
* Contact support to verify your plan includes the requested market

**429 Too Many Requests**

* You're making requests too quickly
* Wait a few minutes before trying again
* Consider reducing query frequency

**500 Internal Server Error**

* Temporary server issue
* Wait a few minutes and try again
* Contact support if problem persists

**Network Error**

* Check your internet connection
* Try refreshing the page
* Disable VPN if using one

### AI Q\&A Issues

**AI not understanding questions?**

* **Be more specific:** Include exact time periods and entity names
* **Use proper terminology:** Stick to financial services language
* **Try simpler questions:** Break complex queries into parts
* **Check spelling:** Ensure correct spelling of entity names

**No results for valid questions?**

* **Verify market access:** Ensure your subscription includes the relevant market
* **Check data availability:** Some data may not exist for requested time periods
* **Rephrase question:** Try alternative wording or approach
* **Contact support:** Report questions that should work but don't

## Getting Additional Help

### Self-Service Resources

* **Help Documentation:** Comprehensive guides and tutorials
* **Video Tutorials:** Step-by-step visual instructions
* **FAQ Section:** Common questions and answers
* **Feature Updates:** Information about new capabilities

### Contact Support

**Email Support:**

* General inquiries: [support@marketmaven.com.au](mailto:support@marketmaven.com.au)
* Technical issues: [technical@marketmaven.com.au](mailto:technical@marketmaven.com.au)
* Billing questions: [billing@marketmaven.com.au](mailto:billing@marketmaven.com.au)

**When contacting support, include:**

* Detailed description of the issue
* Steps you've already tried
* Browser and device information
* Screenshots or error messages
* Your account email address

**Response Times:**

* General inquiries: Within 24 hours
* Technical issues: Within 4-8 hours
* Urgent issues: Within 2 hours
* Account and billing issues: Response times vary by issue complexity

<Info>
  Most issues can be resolved quickly with basic troubleshooting steps. If
  problems persist, our support team is ready to help with personalized
  assistance.
</Info>

<Tip>
  Keep your browser updated and bookmark this troubleshooting guide for quick
  reference when issues arise.
</Tip>