Skip to main content

​
Billing and Subscriptions

Market Maven billing is managed through Stripe for individual and team subscriptions.

​
Subscription Plans

​
Market-Based Pricing

Our pricing structure is based on the markets you need access to: Single Market Plans:
  • Superannuation Only: Focus on the super sector
  • Life Insurance Only: Dedicated life insurance insights
  • Financial Advice Only: Adviser and licensee analytics
Multi-Market Plans:
  • All Markets: Complete access to all three sectors
  • Individual or Team: Plans are available for individuals and organisations

​
Plan Features

All plans include:
  • Interactive Reports: Market reports for your selected access
  • AI-Powered Q&A: Market-specific natural language Q&A reports
  • Report Personalisation: Saved views and favourite reports
  • Data Export: Summarised visual data export where supported
  • Customer Support: Email support

​
Billing Options

​
Payment Frequencies

Choose the billing cycle that works for your business: Monthly Billing:
  • Pay month-to-month with no long-term commitment
  • Full flexibility to upgrade, downgrade, or cancel
  • Ideal for project-based or seasonal usage
Annual Billing:
  • Save with upfront annual payment
  • Typically 15-20% discount compared to monthly
  • Budget-friendly for consistent long-term usage

​
Payment Methods

Self-serve plans are processed by Stripe:
  • Visa, Mastercard, American Express
  • Automatic renewal and easy management
  • Secure processing through Stripe

​
Billing Management

​
Subscription Changes

Modify your subscription anytime: Adding Markets:
  • Complete the plan change through Stripe
  • Access updates after the subscription sync completes
  • Existing market access remains available while the change is processed
Removing Markets:
  • Changes take effect at next billing cycle
  • Credit applied to future payments
  • Data access continues until cycle end
Plan Upgrades/Downgrades:
  • New access becomes available after checkout or portal confirmation
  • Billing adjustments are handled by Stripe
  • Plan changes can apply immediately or at renewal depending on the billing portal action

​
Invoice and Payment History

Track your account finances:
  • Invoice Downloads: PDF invoices for all payments
  • Payment History: Complete transaction records
  • Tax Information: GST details for Australian businesses

​
Failed Payments and Renewals

If payment issues occur:
  1. Automatic Retry: We retry failed payments several times
  2. Email Notifications: Alerts about payment problems
  3. Grace Period: Continued access during resolution
  4. Account Suspension: After extended non-payment
  5. Reactivation: Simple process once payment is resolved

​
Pricing Transparency

​
No Hidden Fees

Our pricing is straightforward:
  • No Setup Fees: Start using after checkout and access sync
  • No Usage Charges: No per-query platform charges
  • No Export Fees: Export supported visual data without an extra export fee
  • Clear Market Access: Plans map to single-market or multi-market access

​
Enterprise Pricing

For large organizations:
  • Team Plans: Organisation-based access for groups
  • Market Coverage: Single-market or all-market plan options
  • Support: Contact us for onboarding and account requirements

​
Refunds and Cancellations

​
Money-Back Guarantee

Contact support for cancellation, refund, or trial-extension questions. Refund eligibility depends on your subscription terms and the circumstances of the request.

​
Cancellation Process

Manage or cancel your subscription through the billing portal:
  1. Self-Service: Open account or organisation billing
  2. Billing Portal: Manage the subscription in Stripe
  3. Access Changes: Access usually continues until the end of the paid billing period unless otherwise arranged
  4. Support: Contact support if you need help with cancellation or account closure

​
Data Retention

After cancellation:
  • Account Access: Your account remains available unless you request deletion
  • Saved Views: Personal saved views remain tied to your account while retained
  • Reactivation: Subscribe again to restore market access

​
Support

​
Billing Support

Get help with billing questions:

​
Account Recovery

If you encounter access issues:
  • Password Reset: Automated password recovery
  • Account Lockout: Support team assistance
  • Payment Updates: Secure methods to update payment information
  • Subscription Restoration: Quick reactivation after payment resolution
All billing is processed securely using industry-standard encryption and payment processing partners. Your financial information is never stored on our servers.
To avoid service interruption, ensure your payment method is current and has sufficient funds available for renewal dates.