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Billing and Subscriptions

Market Maven offers flexible billing options designed to meet the needs of financial services professionals and organizations of all sizes.

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Subscription Plans

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Market-Based Pricing

Our pricing structure is based on the markets you need access to: Single Market Plans:

• Superannuation Only: Focus on the super sector
• Life Insurance Only: Dedicated life insurance insights
• Financial Advice Only: Adviser and licensee analytics

Multi-Market Plans:

• Two Markets: Any combination of two sectors
• All Markets: Complete access to all three sectors
• Enterprise: Custom solutions for large organizations

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Plan Features

All plans include:

• ✅ Real-time Data Access: Daily updates from regulatory sources
• ✅ AI-Powered Analytics: Natural language queries and insights
• ✅ Interactive Dashboards: Customizable reporting tools
• ✅ Data Export: Excel and CSV download capabilities
• ✅ Customer Support: Email and chat assistance
• ✅ Mobile Access: Full platform functionality on all devices

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Billing Options

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Payment Frequencies

Choose the billing cycle that works for your business: Monthly Billing:

• Pay month-to-month with no long-term commitment
• Full flexibility to upgrade, downgrade, or cancel
• Ideal for project-based or seasonal usage

Annual Billing:

• Save with upfront annual payment
• Typically 15-20% discount compared to monthly
• Budget-friendly for consistent long-term usage

Custom Billing:

• Enterprise customers can arrange quarterly or custom cycles
• Purchase orders and invoicing available
• Flexible payment terms for large organizations

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Payment Methods

We accept multiple payment options: Credit and Debit Cards:

• Visa, Mastercard, American Express
• Automatic renewal and easy management
• Secure processing through Stripe

Bank Transfers:

• Direct debit for recurring payments
• Manual transfers for annual payments
• Available for enterprise accounts

Purchase Orders:

• For organizations requiring formal procurement
• Invoice payment terms available
• Custom billing arrangements

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Billing Management

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Subscription Changes

Modify your subscription anytime: Adding Markets:

• Instant access to new sectors
• Prorated billing for remaining period
• No interruption to existing access

Removing Markets:

• Changes take effect at next billing cycle
• Credit applied to future payments
• Data access continues until cycle end

Plan Upgrades/Downgrades:

• Immediate access to new features
• Billing adjustments calculated automatically
• Seamless transition between plans

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Invoice and Payment History

Track your account finances:

• Invoice Downloads: PDF invoices for all payments
• Payment History: Complete transaction records
• Usage Reports: Detailed platform usage analytics
• Tax Information: GST details for Australian businesses

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Failed Payments and Renewals

If payment issues occur:

1. Automatic Retry: We retry failed payments several times
2. Email Notifications: Alerts about payment problems
3. Grace Period: Continued access during resolution
4. Account Suspension: After extended non-payment
5. Reactivation: Simple process once payment is resolved

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Pricing Transparency

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No Hidden Fees

Our pricing is straightforward:

• No Setup Fees: Start using immediately
• No Usage Charges: Unlimited queries and analysis
• No Export Fees: Download data without additional cost
• No Overage Charges: No limits on platform usage

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Enterprise Pricing

For large organizations:

• Volume Discounts: Reduced per-user pricing
• Custom Features: Tailored functionality development
• Dedicated Support: Priority assistance and training
• Flexible Terms: Payment schedules that fit your budget

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Refunds and Cancellations

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Money-Back Guarantee

We stand behind our platform:

• 30-Day Guarantee: Full refund if not satisfied
• Trial Extensions: Additional trial time if needed
• Prorated Refunds: Fair refunds for unused portions

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Cancellation Process

Cancel your subscription anytime:

1. Self-Service: Cancel through your account dashboard
2. Email Request: Contact support for assistance
3. Immediate Effect: Option for immediate or end-of-cycle cancellation
4. Data Access: Export your work before cancellation
5. Account Closure: Optional complete account deletion

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Data Retention

After cancellation:

• 30 Days: Account and data maintained for potential reactivation
• Export Window: Download saved analyses and reports
• Permanent Deletion: Complete data removal after retention period
• Reactivation: Simple process to restart subscription

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Support

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Billing Support

Get help with billing questions:

• Email Support: billing@marketmaven.com.au
• Phone Support: Available during business hours
• Live Chat: Real-time assistance with billing issues
• Help Documentation: Self-service billing guides

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Account Recovery

If you encounter access issues:

• Password Reset: Automated password recovery
• Account Lockout: Support team assistance
• Payment Updates: Secure methods to update payment information
• Subscription Restoration: Quick reactivation after payment resolution