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Managing Your Account

Your Market Maven account gives you access to powerful market intelligence tools and personalized settings. Here’s how to manage your account effectively.

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Account Dashboard

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Overview

Your account dashboard provides quick access to:

• Subscription Status: Current plan and market access
• Recent Activity: Recently viewed and saved reports
• Account Settings: Personal preferences and security options

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Profile Information

Manage your personal details:

• Contact Information: Email and profile details managed through Clerk
• Security Settings: Password and session management through Clerk

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Subscription Management

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Current Plan

View and modify your subscription:

• Active Markets: Currently accessible sectors
• Billing Information: Payment method and billing history
• Renewal Date: Next billing cycle information

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Plan Changes

Modify your subscription as your needs evolve:

• Add Markets: Expand access to additional sectors
• Upgrade/Downgrade: Change subscription tiers
• Billing Frequency: Switch between monthly and annual billing
• Team Plans: Manage organisation-based access where applicable

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Payment Management

Handle billing and payments:

• Payment Methods: Add, remove, or update credit cards
• Billing Address: Ensure accurate billing information
• Invoice History: Download past invoices and receipts
• Auto-renewal: Manage automatic subscription renewal

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Platform Preferences

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Report Personalisation

Personalize your Market Maven experience:

• Favourite Reports: Pin frequently accessed reports
• Saved Views: Save saved report states for report-specific analysis
• Theme: Use the platform theme where report embedding supports it

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Data Display Options

Configure how data appears:

• Report Filters: Use report-level filters and slicers to select dates, entities, and segments
• Report Formatting: Use each report’s built-in visual settings and display options where available
• Exports: Export summarised visual data where supported

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Security and Privacy

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Account Security

Protect your account with strong security measures:

• Strong Passwords: Use complex, unique passwords
• Session Management: Monitor active login sessions

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Data Privacy

Understand how your data is handled:

• Data Usage: What information we collect and why
• Sharing Policies: We never share your data with third parties
• Data Retention: How long we keep your information
• Access Rights: Your rights to access and control your data

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Account Deletion

If you need to close your account:

• Data Export: Download your saved analyses before deletion
• Subscription Cancellation: Cancel active subscriptions
• Permanent Deletion: Complete removal of account and data
• Recovery Period: Limited time to restore if needed

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Support and Assistance

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Getting Help

Access support when you need it:

• Help Documentation: Comprehensive guides and tutorials
• Email Support: Direct assistance from our team

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Account Issues

Common account-related issues and solutions:

• Login Problems: Password reset and access recovery
• Billing Questions: Payment and subscription inquiries
• Technical Issues: Platform performance or functionality
• Data Questions: Understanding reports and analytics

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Feedback and Suggestions

Help us improve Market Maven:

• Feature Requests: Suggest new functionality
• Bug Reports: Report issues or problems
• User Experience: Share feedback on platform usability
• Market Coverage: Request additional data sources