Troubleshooting
This guide helps you resolve common issues with Market Maven and get back to analyzing market data quickly.Common Platform Issues
Login and Access Problems
Can’t log in to your account?- Check your credentials: Ensure email and password are correct
- Reset password: Use the “Forgot Password” link on the login page
- Clear browser cache: Delete stored login data and try again
- Check email verification: Look for verification emails in spam folder
- Try incognito mode: Test if browser extensions are causing issues
- Payment issues: Check if subscription payments are current
- Security concerns: Contact support if you suspect unauthorized access
- Policy violations: Review terms of service and contact support
Data and Reports Issues
Reports not loading or showing errors?- Check internet connection: Ensure stable connectivity
- Refresh the page: Simple browser refresh often resolves issues
- Clear browser cache: Remove stored data that might be outdated
- Try different browser: Test with Chrome, Firefox, Safari, or Edge
- Disable ad blockers: Some extensions can interfere with charts
- Check update times: Data is updated daily from regulatory sources
- Verify date ranges: Ensure you’re looking at the correct time period
- Review filters: Check if any filters are limiting the data displayed
- Contact support: Report suspected data issues with specific details
Export and Download Problems
Can’t export data to Excel?- Check browser settings: Allow downloads from marketmaven.com.au
- Disable pop-up blockers: Temporarily disable for our site
- Try different format: Test CSV export if Excel isn’t working
- Clear download folder: Ensure sufficient disk space
- Check file permissions: Verify write access to download location
- Review export settings: Check date ranges and filter selections
- Try smaller datasets: Large exports might timeout
- Use different browsers: Some browsers handle downloads differently
- Contact support: Provide details about expected vs actual results
Browser Compatibility
Supported Browsers
Market Maven works best with recent versions of:- Google Chrome: Version 90 or later (recommended)
- Mozilla Firefox: Version 88 or later
- Apple Safari: Version 14 or later
- Microsoft Edge: Version 90 or later
Browser Settings
For optimal performance:- Enable JavaScript: Required for interactive features
- Allow cookies: Necessary for login and preferences
- Enable local storage: Used for session management
- Disable strict ad blockers: May interfere with charts and data
Mobile Browsers
On mobile devices:- Use native browsers: Safari on iOS, Chrome on Android
- Avoid older browsers: Update to latest versions
- Check data connectivity: Ensure strong internet connection
- Portrait orientation: Some features work better in portrait mode
Performance Issues
Slow Loading Times
Platform loading slowly?- Check internet speed: Test connection with speed test tool
- Close unnecessary tabs: Free up browser memory
- Restart browser: Clear temporary files and memory
- Try off-peak hours: Platform may be slower during high usage
- Contact ISP: Check for connectivity issues with your provider
- Reduce date ranges: Limit analysis to shorter time periods
- Use filters: Narrow down data before running analysis
- Try smaller exports: Break large exports into smaller chunks
- Schedule analysis: Plan complex queries during off-peak times
Chart and Visualization Issues
Charts not displaying correctly?- Update browser: Ensure latest version with modern features
- Enable WebGL: Required for some advanced visualizations
- Reduce complexity: Simplify charts with too many data points
- Check graphics drivers: Update if using hardware acceleration
- Try different chart types: Some work better with specific datasets
Error Messages
Common Error Codes
403 Forbidden- Your subscription may not include access to this data
- Contact support to verify your plan includes the requested market
- You’re making requests too quickly
- Wait a few minutes before trying again
- Consider reducing query frequency
- Temporary server issue
- Wait a few minutes and try again
- Contact support if problem persists
- Check your internet connection
- Try refreshing the page
- Disable VPN if using one
AI Q&A Issues
AI not understanding questions?- Be more specific: Include exact time periods and entity names
- Use proper terminology: Stick to financial services language
- Try simpler questions: Break complex queries into parts
- Check spelling: Ensure correct spelling of entity names
- Verify market access: Ensure your subscription includes the relevant market
- Check data availability: Some data may not exist for requested time periods
- Rephrase question: Try alternative wording or approach
- Contact support: Report questions that should work but don’t
Getting Additional Help
Self-Service Resources
- Help Documentation: Comprehensive guides and tutorials
- Video Tutorials: Step-by-step visual instructions
- FAQ Section: Common questions and answers
- Feature Updates: Information about new capabilities
Contact Support
Email Support:- General inquiries: support@marketmaven.com.au
- Technical issues: technical@marketmaven.com.au
- Billing questions: billing@marketmaven.com.au
- Detailed description of the issue
- Steps you’ve already tried
- Browser and device information
- Screenshots or error messages
- Your account email address
- General inquiries: Within 24 hours
- Technical issues: Within 4-8 hours
- Urgent issues: Within 2 hours
- Enterprise customers: Priority support
Live Chat
Available during Australian business hours (Monday-Friday, 9 AM - 5 PM AEST):- Instant help for simple questions
- Screen sharing for complex issues
- Escalation to technical team when needed
- Follow-up via email for detailed solutions
Most issues can be resolved quickly with basic troubleshooting steps. If
problems persist, our support team is ready to help with personalized
assistance.
Keep your browser updated and bookmark this troubleshooting guide for quick
reference when issues arise.